Privacy Policy

AGP Skincare Ltd United Kingdom and Republic of Ireland Consumer Privacy Policy

Last Update: [Insert Date, e.g., 27 January 2026]

AGP Skincare Ltd respects your privacy and values the relationship we have with you.

This Privacy Policy describes how AGP Skincare Ltd collects, uses, discloses, and safeguards your personal information when you interact with our website, purchase our skincare products, or engage with our services in the United Kingdom (including Northern Ireland) and the Republic of Ireland.

References in this Privacy Policy to “we”, “us”, “our”, or “AGP Skincare” refer to AGP Skincare Ltd, the data controller responsible for your personal information.

TABLE OF CONTENTS

Information we process
How we collect information
How we use information
Our legal basis for processing personal information
How we share information
How you control your information
How we use cookies
How we use information to advertise
International transfers
How we protect information
How long we retain information
How we treat children’s information
Updates to our privacy policy
Your data controller
How to contact us

INFORMATION WE PROCESS We may collect or process the following types of information about you, depending on how you interact with us:

Personal identifiers and contact information, such as your name, postal address, email address, telephone number, and username (if applicable).
Device identifiers, such as IP address, MAC address, or other online identifiers.
Demographic information, such as age or date of birth (where provided).
Commercial and transactional information, such as products purchased, viewed, or added to cart; order history; returns; and product preferences.
Payment information, such as payment method, card details (processed securely via third-party providers), billing and delivery address.
Online or network activity information, such as browsing behaviour on our website, interactions with emails, search history, browser type, and pages visited.
Geolocation information, such as approximate location from your device or IP address (if enabled).
User content, such as communications with us, product reviews, survey responses, photos, or comments you submit.
Skincare-related information, such as skin type, concerns (e.g., acne, dryness), or preferences you share for personalised recommendations.
Inferences drawn from the above, such as product interests or preferences.

HOW WE COLLECT INFORMATION We collect information from:

Directly from you — when you create an account, place an order, contact customer service, sign up for newsletters, respond to surveys, enter promotions, or provide feedback.
Automatically — when you visit our website or open emails (using cookies, pixel tags, etc.).
From third parties — such as payment processors, shipping partners, analytics providers (e.g., Google Analytics), advertising platforms (e.g., Meta, Google), or social media if you interact with us there.
From business partners — where you have consented or as permitted by law.

We may combine information from these sources to provide better service.

HOW WE USE INFORMATION We use your information to:

Provide and fulfil orders, process payments, ship products, and manage returns or customer service queries.
Create and maintain your account, personalise your experience (e.g., product recommendations based on skin concerns).
Communicate with you — respond to enquiries, send order updates, or transactional emails.
Send marketing communications (with consent) about our products, promotions, or skincare tips via email, SMS, or post.
Operate and improve our website — analyse usage, fix issues, and enhance features.
Conduct business operations — analytics, fraud prevention, accounting, research, and development.
Comply with legal obligations, prevent fraud, or protect our rights.

OUR LEGAL BASIS FOR PROCESSING PERSONAL INFORMATION We process personal information where:

Necessary to perform a contract (e.g., fulfil orders, process payments).
You have given consent (e.g., for marketing emails/SMS, certain cookies).
We have a legitimate interest (e.g., website analytics, fraud prevention, personalised recommendations, direct marketing where soft opt-in applies, business improvement) — balanced against your rights.
Required by law (e.g., tax records, safety reporting).

For special category data (e.g., health-related skin concerns you voluntarily share), we rely on explicit consent or other permitted bases.

HOW WE SHARE INFORMATION We may share your information with:

Service providers — who help with payments (e.g., Stripe/PayPal), fulfilment, shipping, hosting, analytics, marketing tools, or IT support (under strict instructions).
In the event of a business sale, merger, or reorganisation.
Advertising partners — to serve relevant ads (see below).
Authorities — if required by law, to prevent harm/fraud, or protect rights.
With your consent — e.g., for specific third-party services.

We do not sell your personal information.

HOW YOU CONTROL YOUR INFORMATION You have rights under UK GDPR (and Irish GDPR): access, rectification, erasure, restriction, objection, data portability, and to withdraw consent.

Manage marketing preferences — unsubscribe via links in emails/SMS or contact us.
Update account details — log in to your account.
Cookie settings — adjust via our cookie banner or browser settings.
Exercise rights — contact us via the details below or use our [insert if you have a portal/form]. We may verify identity.

You can complain to the Information Commissioner’s Office (ICO) at https://ico.org.uk/ (UK) or the Data Protection Commission (Ireland) at https://www.dataprotection.ie/.

HOW WE USE COOKIES We use cookies and similar technologies (e.g., pixels) for essential functions, performance, functionality, and targeting/advertising.

You can manage preferences via our cookie banner or browser settings. Note: opting out may affect site features; settings apply per browser/device.

HOW WE USE INFORMATION TO ADVERTISE We may use your data for targeted advertising (e.g., via Google, Meta). We share hashed identifiers with platforms for matching. Opt out via cookie settings or contact us.

INTERNATIONAL TRANSFERS Some processors may be outside the UK/EEA (e.g., US-based tools). We use safeguards like UK International Data Transfer Agreement (IDTA), Standard Contractual Clauses, or adequacy decisions. Contact us for details.

HOW WE PROTECT INFORMATION We use reasonable administrative, technical, and physical safeguards to protect your data from unauthorised access, loss, or misuse. Access is limited on a need-to-know basis.

HOW LONG WE RETAIN INFORMATION We keep data as long as needed for the purposes collected, plus legal requirements (e.g., tax records 6 years). Marketing data is retained until you unsubscribe/withdraw consent.

HOW WE TREAT CHILDREN’S INFORMATION Our products and website are not directed at children under 16. We do not knowingly collect data from children.

UPDATES TO OUR PRIVACY POLICY We may update this policy. Changes will be posted here with the updated date. Significant changes may be notified via email or website notice.

YOUR DATA CONTROLLER The data controller is: AGP Skincare Ltd Suite 5, 1-2 Leonard Place, Westerham Road, Keston, Kent BR2 6HQ

Company number: 16966562 United Kingdom

HOW TO CONTACT US For privacy questions, rights requests, or complaints:

Email: info@agpskincare.com
Post: Suite 5, 1-2 Leonard Place, Westerham Road, Keston, Kent BR2 6HQ

We aim to respond promptly. Thank you for trusting AGP Skincare with your information!